The Phoenix Hotel Yogyakarta - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 66 reviews

The Phoenix Hotel Yogyakarta - Handwritten Collection - Image 1
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Description

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

Our accommodation(s)

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Hotel location

The Phoenix Hotel Yogyakarta - Handwritten Collection

Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia

GPS:-7.782697, 110.368393

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  66 reviews

Customer review rating 5.0/5

Sharon J. Couples - Confirmed reviews ALL

From the moment we arrived, we were warmly welcomed and guided to Reception, with our luggage attended to immediately. Mr. Hardi assisted us with check‑in and was informative, polite, professional and genuinely welcoming. Roni escorted us to our room, explaining the hotel facilities, pool and dining options. When we entered Room 248, we were delighted. The spacious living room, generous bedroom, full bathroom, wardrobe and dressing table made us feel instantly comfortable. The beautiful congratulations cake for our 52nd wedding anniversary was an unexpected and touching gesture. We quickly felt at home at the Phoenix. Throughout our stay, Ghita, Deby, Hardi and Roni consistently provided exemplary customer service to each guest. Roni’s tour of the hotel and its history, made the Phoenix even more special to us. Every staff member we encountered was friendly, professional and warm, creating an atmosphere that felt more like visiting friends than staying in a hotel. The Food and Beverage Team were exceptional. Delta assisted us throughout our stay. She and the hospitality team welcomed us by name each morning and throughout the day and evening. Your interns are clearly being trained to high, consistent standards; Dina, Zahra, Agatha, Adele and Lingui (apologies if the spelling is incorrect) were among those whose service we greatly appreciated. I regret that I cannot recall every name, but all members of your hospitality team worked tirelessly to ensure every guest’s needs were met. The housekeepers were attentive, discreet and thorough, ensuring our room was always immaculate without ever disrupting our stay. Each day, I noticed the exceptional cleanliness of the décor and public areas. The extensive ornaments, artefacts, artworks collections, the ornate traditional furnishings were spotless — not a speck of dust anywhere. Such attention to detail reflects true dedication. If the public areas are this pristine, the kitchens must be sparkling. The high standards of service we experienced clearly stem from the leadership and commitment of your team to deliver exceptional hospitality. Every staff member we met appeared eager to provide distinguished service, which is warm and friendly and genuinely proud and honored to work at the Phoenix Hotel. We have stayed in many hotels around the world, but our time at the Phoenix stands out as one of the most memorable and enjoyable. We sincerely hope to return to The Phoenix Hotel Yogyakarta in the future.

Customer review rating 4.5/5

Biren C. Families - Confirmed reviews ALL

This charming hotel is very well maintained and the staff are all friendly. The decor was classy.

Customer review rating 5.0/5

Alexander R. Couples - Confirmed reviews ALL

From the moment we arrived to the moment we left all the staff were polite and helpful. The breakfast was delicious and abundant. We had choices of Asian and European food and it was all delicious. The room overlooking the pool with a little seated area was delightful. Fresh linen and good soap . All perfect .

Dear Mr. A R., Thank you so much for choosing to stay with us at The Phoenix Hotel Yogyakarta. We're delighted to have your kind feedback and to hear that you found everything was met to your expectations. Your feedback and compliments have boosted the team's spirit, and it's great that the team's effort to provide top services is being recognized. We look forward to your next visit to The Phoenix Hotel Yogyakarta whenever travel brings you back to Yogyakarta. Thank you once again. Best Regards, Pupung Sutisna General Manager

Customer review rating 4.0/5

Frederick G. Couples - Confirmed reviews ALL

We spent seven nights at the Phoenix Yogyakarta and very much enjoyed ourselves. The charming architecture, pool and spa provided a welcome respite from the frenetic energy of the city. We enjoyed the wide selection of Indonesian and western food for breakfast and the menu for lunch/in room dinner provided a variety of selections which we enjoyed. We like the live gamelan played at breakfast.

Dear Mr. & Mrs. G., Thank you so much for staying at The Phoenix Hotel Yogyakarta and sharing your feedback. We are happy to hear you had a great time and enjoyed almost everything that we provided here in the hotel. We appreciate your highlight about our rooms. We keep striving to maintain the cleanliness consistency and we thank you for your recognition about this area. We also appreciate that you share your concern about the slow sink drainage. Please rest assured that our maintenance team address your remarks accordingly to ensure a more comfortable experience for our future guests. Once again thank you for your feedback. We hope to have the pleasure of welcoming you back to The Phoenix Hotel Yogyakarta again soon. Sincerely yours, Pupung Sutisna General Manager

Customer review rating 5.0/5

Ananda S. Couples - Confirmed reviews ALL

Great Friendly Staff, Hood location, Vegan Friendly....

Dear Mr. & Mrs. S., Thank you so much for the great review of us. It was a pleasure for us to be part of your trip to Yogyakarta, and it is such a big compliment to be scored perfect. I will share your feedback kind words with the team. They will surely be motivated and encouraged to keep striving to provide the best experience to every guest. Thank you also for allowing your review to share to the other travelers on Google. I believe it will help them find the best accommodation preference in Yogyakarta. We certainly look forward to welcoming you back again in the future for another comfortable and a more enjoyable stay with us at The Phoenix Hotel Yogyakarta. Sincerely Yours, Pupung Sutisna General Manager

Other web-users rate our hotel

  • 383 reviews 9.2/10 Location
  • 680 reviews 7.1/10 Room
  • 1,187 reviews 9.4/10 Service
  • 5 reviews 9.4/10 WiFi
  • 524 reviews 8.2/10 Vibe
  • 522 reviews 8.8/10 Breakfast
  • 450 reviews 8.2/10 Amenities
  • 260 reviews 6.2/10 Comfort

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