Payment:Payment in full must be received on or before the first day of the appointment. We offer the following payment options:Cash or Check:We accept Cash, Checks, and Cashier's checks for payment for treatments. All returned checks will be assessed a return check charge of $30.00 each time a check is returned, regardless of the reason.Credit Cards:We accept Visa, MasterCard, American Express and Discover.Punctuality:Please arrive 15 minutes early so you can prepare for your appointment and enjoy the experience.Arriving late:By arriving late, you will disrupt your appointment, reducing the time available for the appointment. Your appointment will end at your scheduled time and there will be no disruption with the next appointment.No show:We recommend that you get in touch with us and let us know if you will be late. No shows lead to the disengagement or voiding of any agreements you may have with our office. Should you fail to arrive for your scheduled appointment without notifying us in advance, your deposit or future appointments may be forfeited.Cancellation:The scheduling policy of our office is very strict due to the time constraints of appointment. Due to this, we ask that you respect our one-week cancellation/rescheduling policy.Cancellation:We adhere to a strict one-week cancellation/rescheduling policy. In the event you fail to reschedule your appointment one week prior to the initial appointment, cancel your appointment, or do not appear, you may forfeit your future appointments as well as any unused money or deposits.An appointment cancelled 8 or more days before it is normally scheduled will result in a 5% loss of all fees to cover credit card charges.There will be a 25% fee loss if you cancel four to seven days prior to your scheduled appointment time.If you cancel less than 72 hours before your scheduled appointment date, you will be charged 50% of the total fee.Refunds:Custom orders, custom sized jewelry and chains are all FINAL SALE. Creating Crystals will work with you to fix any chain that comes off; however chains must be repairable in order to attach back on. Clients receive one free weld on, all weld Ons after are a $15 charge. One chain alteration is included as well: switching wrists/ankles or adding a clasp. If a clasp is needed to be removed to make into a permanent bracelet, please be advised that the chain may be shorter than expected. New chain must be purchased if chain is too short. If chain can’t be repaired, a new chain must be purchased.Cleaning:You are provided a cleaning kit and instructions on how to properly care for your jewelry. Remember that this is YOUR investment. Please follow these instructions to get the best out of your jewelry. Any discoloration or residue transfer is due to LACK OF CLEANING. This is sweat and oil build up on your chains, and needs to be cleaned better. I ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND ALL THE INFORMATION IN THIS AGREEMENT AND I COMPLETELY UNDERSTAND IT BY SIGNING BELOW *