Welcome to Morning Creek Elementary Foundation's Colt Campaign Bubble Run page. We are raising money for programs that make Morning Creek special â Art, STEM, and Physical Education delivered weekly to every student, plus field trips, Colt Chorus, Math Olympiad, Noetic Math, Safety Patrol, teacher training, classroom enhancements, and free community-building events like Family Science Night and Multicultural Night that bring parents, students, and staff together as one Colt family. We're a 100% volunteer-run 501(c)(3), so every dollar you give goes straight to our kids and their teachers.
To complete your registration for this event, please click on "Not Registered For This Event?". If you have already registered, sign in under "Already Registered?". If you are a returning family from a previous event, you will need to register for this event separately.
The site is designed with families in mind. We encourage you to enter all Runners on the same account. Doing so will send a donation request from every Runner at once, which will allow donors to make one donation that will be split evenly between the Runners. If you want to register your Runners separately, you can do so by logging out after registering the first Runner. Then, register for a new family using a separate email address for the next Runner. Repeat this process as needed to create individual pages for each Runner.
What Happens When I Delete/Add a Participant to an Existing Account?
If a Runner is deleted from or added to the family page, the donation total will be split evenly between the Runners listed. If only one Runner is listed, that Runner will receive credit for all donations made to the family page. The deleted Runner will be removed from all event reports and not receive any credit for raising any money. If you add a Runner to the family page, that Runner will be automatically added to the reports and receive credit for their portion of the money raised.
Why Am I Having Trouble Uploading a Photo?
Make sure the photo is a JPEG. You may need to open the image on your computer and save it again as a JPEG before it can be uploaded. Otherwise, your image might be too large and need to be resized. Typically, a square shaped image works best.
Why Is My Picture Not Centered on the Request?
To center your image, you will have to crop and center the image on your device. You can then reload your image under the "Sample Request & Photo" section. Please click the X to remove the current image; you will then have the option to select your centered image.
How Do I Enter a Text Number?
The U.S. country code (1) has been prefilled and is required for domestic phone numbers. Please do not remove or modify it unless you are sending a text message to a phone number outside the United States. For international numbers, replace 1 with the appropriate country code for the destination country. Enter the area code inside the parentheses and the remaining phone number after the parentheses. Ex: 1 (555) 555-5555
I Don't Want to Enter the Donor Information. Is There a Donation Link I Can Use and Send to Others?
In order to share your personal fundraising link, you first need to add and send a request to at least one person's contact information under the "Add Family & Friends + Track Donations" section. You can even add your own contact information to fulfill this requirement. Once you have added one person as a donor, the "Share On Social Media And Other Ways" section will appear. You can then use the Facebook and/or X button to share directly. Alternatively, you can click the copy button and paste the link to share your fundraising page on Instagram, or your favorite sharing platform. You can also copy and paste the link from your phone to share by text message.
Where Is the Social Media Link?
In order to share your personal link to social media, you first need to add and send a request to at least one person's contact information under the "Add Family & Friends + Track Donations" section. You can even add your own contact information to fulfill this requirement. Once you have added one person as a donor, the "Share On Social Media And Other Ways" section will appear. You can then use the Facebook and/or X button to share directly. Alternatively, you can click the copy button and paste the link to share your fundraising page on Instagram, or your favorite sharing platform. You can also copy and paste the link from your phone to share by text message.
How Do I Remove Donors?
Use the Help button at the bottom of the page to remove donors. In the "Submit a Ticket" section, select "Remove Donor" as the category from the drop down. Please list the donors you wish to remove in the comments section. You can also give us a call at 1(888) 598-7510 and we will help you with your request.
How Do I Opt Out Donors?
Donors may opt out at any time by clicking "Unsubscribe" on the email or text message that they received. If they unsubscribe from a text message, they will need the original text message to opt back in to receiving any future messages. If you would like to Opt Out one of your donors, you can do so from the family page under the âAdd Family & Friends + Track Donationsâ section. Click on the donor, scroll down, and click the âOpt Outâ button. If you would like our help, click the "Submit a Ticket" button, select "Remove Donor" as the category from the drop down. Please list the donors you wish to unsubscribe in the comments section. You can also give us a call at 1 (888) 598-7510 and we will help you with your request. If donors are opted out they will no longer receive any information for this event or any future events.
Will Reminders Be Sent to My Donors?
Yes. The event has set up a reminder schedule. Most events send one or two reminders to donors who have not yet made a donation. Some events schedule more. Once a donation is made or "Sorry, I can't right now" is selected, donors do not receive additional reminders.
How Do I Resend Donation Requests?
To resend a request to certain donors in your list, you may go to the "Add Family & Friends + Track Donations" section, click the donor's name, scroll down and click the âResend" button.
Why Do My Texts Say Queued?
When your text request status appears as "queued", it means the text messages are in line to be sent out. Texts are sent in batches and go out in the order entered. Text messages are sent between 9 AM and 8 PM, local to your Colt Campaign Bubble Run. Texts entered after hours will begin sending the following morning at 9 AM. When the site has an unusually high number of requests, this process can take longer than normal.
Why Do My Requests Say Undelivered?
Please check your email and text numbers to make sure they are correct. Here are some things to check for:
Donation requests will not be sent if an email or text number has been entered more than once. Please make sure you have not already added the email or text number under another donor.
Verify that the recipient can accept emails from outside sources. Some companies or networks block or quarantine emails from outside sources and will not deliver them.
The email must be entered in a valid email format.
The U.S. country code (1) has been prefilled and is required for domestic phone numbers. Please do not remove or modify it unless you are sending a text message to a phone number outside the United States. For international numbers, replace 1 with the appropriate country code for the destination country. Enter the area code inside the parentheses and the remaining phone number after the parentheses. Ex: 1 (555) 555-5555. When the number is correct, press send.
If there is nothing obvious to correct, please click the âSubmit a Ticketâ button. Be sure to select the "Other" category and explain the issue you are encountering in the comments section. You can also choose to call support at 1 (888) 598-7510 and we will help you.
Why Does the Site Say Waiting For Payment but Also That a Donation Went Through?
This indicates that there were multiple donations made. One donation was successful and the other is pending. Under the "Add Family & Friends + Track Donations" section, you can click on the donor's name to view the details of their transactions.
If the donation did not process, the status will show as âAbandonedâ. This means the donor did not complete the credit card transaction and needs to try again.
If the donor is donating via check, the status will show as âWaiting for checkâ. The organization will update the donor's status once they receive and log the donation check.
If a donor chose to make a "Per Repetition" pledge and the pledge counts have not been entered yet, the status will show as âWaiting for paymentâ.
If the donor is submitting for a Company Match, the status will say "Waiting For match". Receiving Company Match donations vary by company procedures and can take anywhere from a few days to months to arrive.
How Can I See More Information About A Donor?
Go to the "Add Family & Friends + Track Donations" section, then click on the donor's name to see the details of the donor, including request sent and delivered, and donation status.
I Have More Than One Account, How Can I Combine Them?
If donation requests have been sent out from your duplicate account(s), they can not be combined. Doing so would break the links and render the requests sent to donors unusable. The event can combine the money for Runners with multiple accounts on their reports. If an account was not used and needs to be deleted, you can press the âSubmit a Ticketâ button, select âRegistrationâ and fill out the comments section. You can also give us a call at 1(888) 598-7510 and we will help you with your request.
I Entered Several Emails for Donors and I Don't See Them Listed?
Please try to enter them again. Things to look out for:
Donation requests will not be sent if an email or text number has been entered more than once. Please make sure you have not already added the email or text number under another donor.
Be sure the email uses a valid email format.
The U.S. country code (1) has been prefilled and is required for domestic phone numbers. Please do not remove or modify it unless you are sending a text message to a phone number outside the United States. For international numbers, replace 1 with the appropriate country code for the destination country. Enter the area code inside the parentheses and the remaining phone number after the parentheses. Ex: 1 (555) 555-5555 . When the number is correct, press send.
In the "Dear _______" section, only enter a name, rather than a long message.
You can check the status of your sent requests under the "Add Friends & Family + Track Donations" section by clicking on the donor name.
How Can I Change the Message Sent to Donors?
The event organization has created and approved the message that will be sent to your donors. If your organization has decided to allow for customized messages, you can change the message when you enter a donor's information by clicking the box next to "check this box if you would like to personalize or change the language of the donation letter". Be aware that the character count does not exceed 1200.
I Entered the Wrong Name When Registering?
You may change the information you used to register by clicking the "Account" button at the bottom of the family page.
