r/inmotionhosting

Is anyone else furious about the broken piece of trash InMotion is calling their "New Support Experience" chat widget? When you click "Launch Chat" inside AMP, it traps you in an endless loop of old, archived messages and tickets from a year ago. There is literally no button, no plus sign, and no text box to actually start a new conversation. Even logging out, clearing cookies, and using Incognito does absolutely nothing because their broken system ties this dead-end view directly to your backend account profile.

Live, real-time human chat used to be the only reason to stay with InMotion, and now they have completely ruined it to hide behind automated filters and ghost their customers. Leaving a ticket open for 19 hours straight just to be met with a completely unusable, locked dashboard widget is unacceptable. Has anyone found a backdoor way to actually reach a human on this platform anymore, or is it officially time to migrate to a host that actually gives a damn?

So I have 2 separate hosting accounts - one on the west servers and one on the east, each with a few domains on them. All small personal/family hand made websites. People tell me that email I send them from any accounts on my east coast server gets tagged as spam, while any email I send from domains on my west coast server does not. So I decided to do some tests.

When I run the domain email tests at the east coast domains get the attached pic fail. Yet the exact same tests on all my west coast hosted domains pass. Odd isn't it? You would think that all their servers are set up the same way but they aren't. Whatever the people on the west are doing it is better and I wish the east coast people would do the same thing because this is annoying.

I have emailed and called tech support numerous times but they can never figure out what the difference is. I wish they would call their brothers over on the west coast and noodle it out because it gets frustrating. Top pic is west coast better server results