As Featured In
June 22, 2026 | INCFeature Coverage
This Airline Was Unexpectedly Named the Best in Customer Service
Sogolytics research shows that Southwest Airlines received the highest overall satisfaction score from more than 1,000 travelers.
Read the full storyThe Quiet Way A.I. Is Hitting the Work Force
September 16, 2026 | The New York Times
The shoppers toughest to please in-store are…
September 30, 2026 | CHAIN STORE AGESogolytics In-Store Retail Study: Gen Z Leaves Stores Most Unsatisfied, Limited Product Availability Drives Shoppers Away
September 23, 2026 | Retail Dive
Gen Z Wants a Financial Coach, Not Just a Banking App – The Credit Union Connection
September 24, 2026 | THE CREDIT UNION CONNECTIONExperience Intelligence: Why Leading Organizations Are Moving Beyond Survey Data
September 8, 2026 | Forbes
Gen Z Members Report Less Trust in Their CUs Than Older Members Do
August 17, 2026 | Credit Union Times
Sogolytics Releases First National Credit Union Member Experience Benchmarks
August 13, 2026 | BANKING DIVEWhy Are Members Going Elsewhere for Mortgages When Credit Unions Have Better Rates?
August 10, 2026 | Credit Union Times
Why Trust in Anonymous Employee Surveys Breaks Down – Customer Experience Magazine
July 31, 2026 | CXM
Data transparency is a tool to win back customer loyalty
July 21, 2026 | CX Dive
In retail, automation isn’t the problem. Untested customer journeys are.
July 19, 2026 | Retail Customer ExperienceSogolytics CX Index: Entertainment Overtakes Financial Services in CX Rankings as Loyalty Polarizes in Q2
July 15, 2026 | CX Dive
