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Important
Teams Phone Agent is now generally available.
Book a Teams Phone Agent Discovery Session to learn what Teams Phone Agent does, how it fits your organization, and how to plan your deployment. We can also help you work through setup and configuration questions. Teams Phone Agent Discovery Sessions
We want your feedback
Help us improve Teams Phone Agent. Share your feedback on our planning and setup documentation, the Teams admin center experience, Teams Phone Agent features, or tell us about features and improvements you’d like to see.
This article is for IT pros and Teams administrators who want to learn about the spam detection option for Teams Phone Agent.
Spam detection
Teams Phone Agent automatically identifies and disconnects calls that it determines are spam.
Use a Spam Detection template to override the default behaviour and route spam calls to a different destination.
A Spam Detection template also lets you specify phone numbers that are always treated as spam or never treated as spam.
Licensing requirements
Known issues
None.
Next step
Remaining planning articles
- Holidays
- Authorized users
- Shared Call History
- Call priorities for call queues
- Recording calls
- Templates and resources
- Business decisions for Teams Phone Agents, Auto Attendants, and Call Queues
- Nested call flows
- Reporting considerations
- Technical prerequisites and licensing requirements
- Design call flows
- Supported configurations
- Getting started
Previous planning articles
- Overview
- Questions and Answers tools (Teams Phone Agent)
- Appointments tools (Teams Phone Agent)
- Agents and Queues (Teams Phone Agent)
