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  1. IT Security @ UH
    General Information Getting your PC unblocked on the UH Network Password Guidelines Securely Deleting Electronic Information Securing Your Desktop Compute
  2. ITS Service Level Agreement (SLA) - Virtual Server Hosting Service
    Description The Virtual Server Hosting Service provides the UH community with access to virtual servers running a Red Hat Enterprise Linux (RHEL) or a Microsoft Windows operating system. ITS utilizes a VMware cluster for the provisioning of
  3. Securing your Computer & Protecting your Information
    [Print Friendly Version]   Use of all University of Hawaii information Technology Resources are governed by UH Executive Policy: E2.210 — Use and Management of Information Technology Resources.  Continued use of your UH Use
  4. ITS Telecom Update Account Information Form
    Purpose: This new online form replaces Forms 2, 2A and 4 and should be completed to make the following changes: Update the user name for existing lines. Change ownership of line(s) from one department to another. Update equipment a
  5. Purchasing Computers for UH Departments
    This article Askus 1264 is intended for UH departmental computer purchases. UH departments may use either the NASPO ValuePoint Contract Price List 24-03 or follow UH Small Purchasing procedures (APM A8.250). The State Procurement Office (SPO) issued
  6. Spaces for Google@UH Chat
    Spaces in Google@UH Chat can be used to communicate with a group of people or an organization about a topic, project, or shared interest. For example, you can create a space to discuss timelines for a future marketing campaign. With spaces you can:
  7. UH Account Closure
    Students, Non-retiring Faculty/Staff, and UH Affiliates Retiring Faculty/Staff, and Emeriti Deceased Student or Employee/Affiliate UH Account Termination Student, Non-retiring Faculty/Staff, and UH Affiliate Students who ar
  8. 'Ohana Google@UH Storage Policy and Quotas
    This AskUs article applies specifically to Google@UH Storage Limitations and Quotas for our 'Ohana users (users who are no longer active students, staff, faculty, or other affiliates). If you are an active student, staff, faculty, or affiliate, pleas
  9. UH Account Privacy Policy
    Under normal circumstances, email is considered private and is not subject to audit or review except as stated in UH Executive Policy E2.210: “Use and Management of Information Technology Resources”. UH Systemwide Policies and Procedures
  10. Google@UH Documentation
    Google@UH Services and Terms Google@UH is the University of Hawaii's implementation of Google Workspace for Education. Google@UH Services are provided to UH users for instituational use and by using Google@UH Services, users agree to abide by&n
  11. Basic Online Services for Students, Faculty, and Staff
    Your UH Username is valid for the duration of your affiliation with the University of Hawaii. Students must be currently enrolled in good standing; faculty and staff must be current employees of UH. For eligibility requirements and procedures for obt
  12. Google@UH Storage Policy and Quotas
    In 2021, Google announced a new storage policy which has moved our Google domain from unlimited storage to pooled storage across all Google@UH accounts. This means that each Google@UH account’s use of Gmail, Drive, and Photos, in addition to al
  13. Policies
    Use and Management of Information Technology Resource Policy (E2.210): Please Read and understand the responsibility of owning and using an account here at UH. Student Conduct Code
  14. ITS Help Desk Computer Support Policy
    The UH Information Technology Services (ITS) department provides technical support to Supported Users systemwide via the ITS Help Desk. UH users can contact the ITS Help Desk for support by calling 808-956-8883 (Oahu) or toll free (800) 558-2669, sen
  15. How do I request a new LISTSERV list?
    Login to the LISTSERV request page with your UH username and password. Follow the instructions on the page. You will need to supply a name for the new list (must include a hyphen), provide a description, and select one of the configur
  16. Information Security Policy (E2.214)
    Prepared by Office of Vice President for Information Technology & CIO and the Office of Vice President for Legal Affairs and University General Counsel Please click the following URL for the most recent version of the University of Hawai‘i
  17. Online Services for 'Ohana
    ‘Ohana is the Hawaiian word for "family". At the University of Hawaii, ‘Ohana refers to the the extended UH Community consisting of alumni, former faculty or staff, and former University department affiliates who were assigned a
  18. Protecting Sensitive Information at UH
    The University of Hawai?i (UH) is an extensive and multifaceted organization dedicated to the highest standards of scholarship and service, which requires an open flow of information and communication. Unfortunately, over the last decade, the emergen
  19. Copyright in the Digital Age
    Intellectual property is the lifeblood of a university, and all members of the university community should respect the work of others inside and outside the academy. University of Hawaii Executive Policy E2.210: "Use and Management of Informatio
  20. How to Turn on Google Consumer Apps for Your Google@UH Account
    Open your web browser to https://www.hawaii.edu/google/extra Figure 1. Google@UH Consumer Apps Click the Login button. Login with your UH Username and password, for which you want to turn on Consumer Apps.
  21. UH Account Management and Changes
    You must activate your UH account before you can use your UH Email (Note: This was called an UH Email Account previous to September 2004). After your UH account is activated, your email address is your UH username with @hawaii.edu (e.g. the username
  22. How do I add UH Login to my online service?
    Many online services used at the University of Hawaiʻi rely on UH Login to provide a secure single sign-on (SSO) to allow access to their resources.   The UH Login service facilitates this by handling logins with a consistent process fa
  23. Virtual Server: ITS Customer Backup Policy (non-ITS Backup Solution)
    This is a summary of the ITS Customer Backup Policy if customers choose NOT to have their servers backed up by ITS and have their own backup solution. ITS now requires backups for all Virtual Servers. For customers seeking a backup solution ou
  24. Google@UH Add-on Storage
    Information Technology Services (ITS) has established a program to provide add-on storage for Google@UH (Google Drive, Gmail) for a fee. This add-on storage is in addition to the allotted storage quotas provided to all Google@UH accounts. Active
  25. ITS TELECOM REQUEST (TR) FORM
    PURPOSE: This new online form replaces Form 1A Telecommunications Request (TR) and should be completed for all telephone, data, and other telecommunications service requests except for those requiring Department of Accounting & General Servi
  26. UH Student Account Information
    Creating Your UH Account You may request your UH Username online from the UH Username Management page by clicking on the "Get a UH Username" button. Your UH Username should be ready within six minutes. Most services, such as MyUH, will be
  27. Google@UH Consumer Apps FAQ
    Under an agreement with Google, the University of Hawaii (UH) offers two types of Google applications through Google@UH: Core applications (Core Apps) and Consumer applications (Consumer Apps). To use the Consumer Apps with your Google@UH account, yo
  28. Network Etiquette
    Certain situations call for proper protocol to be observed. In bowling, one does not interrupt the person bowling in adjacent lanes by throwing the ball while they are already in the process of doing so. In tennis, returning a ball that is obviously
  29. UH and the NASPO ValuePoint contract
    The State Procurement Office (SPO) issued a new SPO Price List Contract No. 24-03 named "NASPO ValuePoint Computer Equipment (Desktops, Laptops, Tablets, Servers, Storage, Including Related Peripherals & Services)". The most current re
  30. UH POLICY: Official Campus Domain Names
    The chancellors of the 10 University of Hawaii campuses decided in 2002 and subsequently reaffirmed standardization of campus domain names as follows:manoa.hawaii.eduhilo.hawaii.eduwestoahu.hawaii.eduhawaii.hawaii.eduhonolulu.hawaii.edukapiola
  31. IT Policy and Guidelines: UH Manoa Wireless Networks
    As with all shared resources of the University, policies and guidelines are established to ensure equitable and reliable access to limited resources for all members of the University community. The UH Manoa network infrastructure is considered to be
  32. Sensitive Information Paper Document Disposal
    Sensitive information is defined in UH Policy E2.214 and includes information like social security number, student records, health information, personal financial information, drivers license numbers, etc. If sensitive UH information is disclosed it
  33. DMCA Takedown Procedures at UH
    A Digital Millennium Copyright Act (DMCA) infringement notice (also known as a DMCA takedown notice) is sent to the University when unauthorized copyrighted materials are found by copyright owners and/or their agents.  The takedown notice includ
  34. The UH Identity Management System
    The University of Hawai'i Identity Management System (UHIMS) collects and consolidates information concerning people associated with the University so that UH may better establish and manage a single, permanent identity for each person. This unique i
  35. List Owner's Responsibilities
    A list owner is entrusted with its members’ personal information (email address and name), and this carries certain responsibilities with regards to ensuring privacy and security. You must determine what level of security is most appropriate fo
  36. Securing Network Printers and Multi-Function Devices
    Network Printers and Multi-Function Devices (MFD) are common in offices because they provide the ability to copy, print, scan, and fax from one central machine that is shared by many. The MFD's typically store information and are connected to the ne
  37. UH Account Requirements
    Account Eligibility Username Rules and Guidlines Account Eligibility You must be a faculty, staff, or registered student with University of Hawai'i to obtain a UH Username. Emerti faculty and UH affiliates are also allowed. Your UH U
  38. Virtual Server: Backup Policy
    The following information is provided to help virtual server customers of Information Technology Services (ITS) Managed Services understand the nature of the backup procedures if they choose the ITS offered backup service. See more infor
  39. ITS Service Level Agreement - Co-Location Service
    What is “Co-Location?” “Co-Location” is an ITS service that allows departments and researchers at the University of Hawaii to locate and operate their computing hardware inside professionally maintained data centers on the Ma
  40. Laulima: Working with Groups and Sections
    In this podcast we'll discuss how to use Laulima's Group and Section tools to facilitate collaboration and learning.
  41. Laulima: Creating an audio podcast
    Note: this content is in "raw draft mode".  At some point it will be updated and edited.  (Quicktime required to view podcast) In this podcast we cover tools, setup, strategies, and workflow in creating an audio podcast.  
  42. Google Sites and Personal Webpages Policies
    Information Technology Services (ITS) offers the ability for faculty, staff, and students to create personal webpages using Google Sites with their Google@UH account. This article serves to inform our users of the basic policies involved in their cre
  43. UH Staff/Faculty Account Information
    Creating Your UH Account You may request your UH Username online from the UH Username Management page by clicking on the "Get a UH Username!" link. Your UH Username should be ready within six minutes. Most services, such as MyUH, will be a
  44. UH Affiliate Account Information
    Creating Your UH Account Before you can get your UH Username from the online request system, ITS requires a memo from your sponsoring UH department or office on departmental letterhead identifying you and officially requesting that you have access t
  45. UH ITS SurveyShare
    UH SurveyShare √ SurveyShare Features √ Request a SurveyShare Account √ Institutional Review Board √ Broadcasting √ Frequently Asked Questions (FAQ's) √ Resources √ Contact Information The Universit
  46. Setting up UHM Wireless on Windows 11
      These instructions are for setting up access to the UHM broadcasted wireless SSID at the UH-Manoa campus when using Windows 11. Press Windows key + I key to open the Settings.   Select Network & internet from the ch
  47. Open Source Software Alternatives
    This is a brief list of open source software alternatives for paid consumer software suites and applications. The information is provided for convenience and does not implicitly or explicitly constitute an endorsement or recommendation for any of the
  48. ITS Data Backup Policy
    The following information is provided to help users of Information Technology Services (ITS) systems understand the nature of the ITS backup procedures and the availability of information beyond the date on which it is deleted by the users. ITS back
  49. UH POLICY: Non-EDU Domain Names on UH Network
    University of Hawaii units are expected to use a hawaii.edu domain name for all services provided by the University.  This makes it clear that the University is providing the resources to support the service.  Non-university activities shou
  50. IT POLICY: UH System Level Website Domain Names
    UH system level units and programs as well as multi-campus programs and initiatives may request a system level URL. All UH System URL requests will be categorized within a logical site structure, be it organizational (unit, department, office) or th
  51. UH File Drop
    What is UH File Drop? UH File Drop is a service for the UH community for allowing transfer of large files (up to 999MB) to others in UH and/or people unaffiliated with the University. It is recognized that there is a growing need within the
  52. Approval letter template for requesting the use of a non-hawaii.edu domain name on the UH network
    <insert campus/division logo here> <date> TO:        <name>            <Chancellor | Vice President> FROM:    
  53. IT POLICY: UH System Level Domain Names
    UH system level units and programs as well as multi-campus programs and initiatives may request a system level domain name in the form: program.hawaii.edu All other units, programs and initiatives must create their subdomain in their respective c
  54. UH Device Registration Program
    Annual Device Registration Requirements All servers and networked devices (firewalls, VPN gateways, routers, etc.) operating on the University of Hawaiʻi network must be: Reported in the Device Registration database Continually scan
  55. Digitally Signing PDFs using Acrobat DC
    Electronic or digital signing must adhere to University policies, including EP 2.218. Using a Digital ID to sign a PDF What is a Digital ID? A digital ID is like an electronic driver’s license or passport that proves your identity. A digital
  56. Browser Recommendations for ITS-Supported Web Applications
    Browser Recommendations The following browser recommendations are for ITS-supported web applications and are based on coordinated testing efforts between the ITS Help Desk and the developers for various ITS-supported web applications. Because of the
  57. Avoiding Phishing Voice and Emails Scams
     Here are some tips to help you avoid being a victim of phone and email phishing scams: UH will NEVER ask for your credentials, including password verification, via an UNSOLICITED email or phone call.  Any UNSOLICITED email
  58. UH Rave Alert/Broadcast Service for RCUH Employees
    If you are a RCUH employee and interested in receiving emergency/broadcast alert messages from the University of Hawai‘i please go to www.hawaii.edu/alert/.  You must have a UH Username and current RCUH affiiation. UH Rave Alert E
  59. MyUH Retirement
    MyUH will be retired on April 4, 2017 and replaced by the new MyUH Services.  Using the new MyUH is as easy as:
  60. Virtual Server: Windows/IIS Certificate Install
    /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt;