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  1. IT Security @ UH
    General Information Getting your PC unblocked on the UH Network Password Guidelines Securely Deleting Electronic Information Securing Your Desktop Compute
  2. Departmental Website PHP Upgrade and MySQL to MariaDB Migration
    In our efforts to provide a better web hosting experience, we will be upgrading PHP from version 8.2 to PHP 8.3, and migrating our MySQL servers from MySQL 8.4 to MariaDB 11.4.  This upgrade is tenatively scheduled for Saturday, October 17, 2026
  3. ITS Service Level Agreement (SLA) - Virtual Server Hosting Service
    Description The Virtual Server Hosting Service provides the UH community with access to virtual servers running a Red Hat Enterprise Linux (RHEL) or a Microsoft Windows operating system. ITS utilizes a VMware cluster for the provisioning of
  4. How to avoid SQL injection attacks
    If you do any programming that takes user input to make dynamic SQL statements, be aware of SQL injection attacks. If you do not take precautions against this type of attack, a malicious user can insert SQL statements that can return more data than i
  5. Setting up UHM Wireless on Windows 11
      These instructions are for setting up access to the UHM broadcasted wireless SSID at the UH-Manoa campus when using Windows 11. Press Windows key + I key to open the Settings.   Select Network & internet from the ch
  6. Securing your Computer & Protecting your Information
    [Print Friendly Version]   Use of all University of Hawaii information Technology Resources are governed by UH Executive Policy: E2.210 — Use and Management of Information Technology Resources.  Continued use of your UH Use
  7. Counter for UH Department Pages (Count.cgi)
    Note: Only University of Hawaii departments with directories on the ITS server (accessible via http://www.hawaii.edu/departmentname) will be able to use this counter. Personal home pages (http://www2.hawaii.edu) and those on other servers will not be
  8. Purchasing Computers for UH Departments
    This article Askus 1264 is intended for UH departmental computer purchases. UH departments may use either the NASPO ValuePoint Contract Price List 24-03 or follow UH Small Purchasing procedures (APM A8.250). The State Procurement Office (SPO) issued
  9. FileZilla Information
    General Information FileZilla is a free, open source sFTP client that provides allows users to transfer files over the network securely via a graphical interface. Minimum System Requirements PC running Windows 8.1 or later Macin
  10. Spaces for Google@UH Chat
    Spaces in Google@UH Chat can be used to communicate with a group of people or an organization about a topic, project, or shared interest. For example, you can create a space to discuss timelines for a future marketing campaign. With spaces you can:
  11. Policies
    Use and Management of Information Technology Resource Policy (E2.210): Please Read and understand the responsibility of owning and using an account here at UH. Student Conduct Code
  12. Security for Source Code
    Developer should be aware of the threat of people trying to gain unauthorized access to servers. The Open Web Application Security Project (OWASP) is a great resource with reference materials and links to software to assist with security. In p
  13. Drupal @ UH
    What is Drupal? What version of Drupal is ITS running? How do I request a Drupal Site? Where can I get more information regarding Drupal @ UH? Is there a list of Drupal modules that are supported by ITS? I do not see a
  14. Browser Recommendations for ITS-Supported Web Applications
    Browser Recommendations The following browser recommendations are for ITS-supported web applications and are based on coordinated testing efforts between the ITS Help Desk and the developers for various ITS-supported web applications. Because of the
  15. UH Account Closure
    Students, Non-retiring Faculty/Staff, and UH Affiliates Retiring Faculty/Staff, and Emeriti Deceased Student or Employee/Affiliate UH Account Termination Student, Non-retiring Faculty/Staff, and UH Affiliate Students who ar
  16. 'Ohana Google@UH Storage Policy and Quotas
    This AskUs article applies specifically to Google@UH Storage Limitations and Quotas for our 'Ohana users (users who are no longer active students, staff, faculty, or other affiliates). If you are an active student, staff, faculty, or affiliate, pleas
  17. UH Account Privacy Policy
    Under normal circumstances, email is considered private and is not subject to audit or review except as stated in UH Executive Policy E2.210: “Use and Management of Information Technology Resources”. UH Systemwide Policies and Procedures
  18. Google@UH Documentation
    Google@UH Services and Terms Google@UH is the University of Hawaii's implementation of Google Workspace for Education. Google@UH Services are provided to UH users for instituational use and by using Google@UH Services, users agree to abide by&n
  19. Network Etiquette
    Certain situations call for proper protocol to be observed. In bowling, one does not interrupt the person bowling in adjacent lanes by throwing the ball while they are already in the process of doing so. In tennis, returning a ball that is obviously
  20. Securing Network Printers and Multi-Function Devices
    Network Printers and Multi-Function Devices (MFD) are common in offices because they provide the ability to copy, print, scan, and fax from one central machine that is shared by many. The MFD's typically store information and are connected to the ne
  21. UH Account Requirements
    Account Eligibility Username Rules and Guidlines Account Eligibility You must be a faculty, staff, or registered student with University of Hawai'i to obtain a UH Username. Emerti faculty and UH affiliates are also allowed. Your UH U
  22. Heartbleed OpenSSL Vulnerability Information
    (This information is being updated frequently - please check back often for any updates.) A major security vulnerability named Heartbleed was disclosed on April 7, 2014.  This vulnerability affects many websites on the Internet that use O
  23. Phishing at UH
    What is phishing (pronounced "fishing")? From Wikipedia: phishing is "the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustwort
  24. Reporting a suspicious email regarding University of Hawaii
    To report a suspicious email saying it's from the University of Hawaii and asking for confidential information: FIRST: Check to see if the phishing attempt has already been reported by looking at the Security Alerts listing on http://www
  25. UH VPN Setup - Windows 11 ARM
    ITS does not support the ARM version of Windows 11.  The following instructions are provided as a courtesy, and we cannot guarantee that they will work in every Windows 11 ARM situation. Download the Community Edition of OpenVPN 2.5.7 (Wi
  26. IT Policy and Guidelines: UH Manoa Wireless Networks
    As with all shared resources of the University, policies and guidelines are established to ensure equitable and reliable access to limited resources for all members of the University community. The UH Manoa network infrastructure is considered to be
  27. Virtual Server: Backup Policy
    The following information is provided to help virtual server customers of Information Technology Services (ITS) Managed Services understand the nature of the backup procedures if they choose the ITS offered backup service. See more infor
  28. UH ITS SurveyShare
    UH SurveyShare √ SurveyShare Features √ Request a SurveyShare Account √ Institutional Review Board √ Broadcasting √ Frequently Asked Questions (FAQ's) √ Resources √ Contact Information The Universit
  29. Basic Online Services for Students, Faculty, and Staff
    Your UH Username is valid for the duration of your affiliation with the University of Hawaii. Students must be currently enrolled in good standing; faculty and staff must be current employees of UH. For eligibility requirements and procedures for obt
  30. Google@UH Storage Policy and Quotas
    In 2021, Google announced a new storage policy which has moved our Google domain from unlimited storage to pooled storage across all Google@UH accounts. This means that each Google@UH account’s use of Gmail, Drive, and Photos, in addition to al
  31. ITS Service Level Agreement - Co-Location Service
    What is “Co-Location?” “Co-Location” is an ITS service that allows departments and researchers at the University of Hawaii to locate and operate their computing hardware inside professionally maintained data centers on the Ma
  32. ITS Help Desk Computer Support Policy
    The UH Information Technology Services (ITS) department provides technical support to Supported Users systemwide via the ITS Help Desk. UH users can contact the ITS Help Desk for support by calling 808-956-8883 (Oahu) or toll free (800) 558-2669, sen
  33. How do I request a new LISTSERV list?
    Login to the LISTSERV request page with your UH username and password. Follow the instructions on the page. You will need to supply a name for the new list (must include a hyphen), provide a description, and select one of the configur
  34. Information Security Policy (E2.214)
    Prepared by Office of Vice President for Information Technology & CIO and the Office of Vice President for Legal Affairs and University General Counsel Please click the following URL for the most recent version of the University of Hawai‘i
  35. Online Services for 'Ohana
    ‘Ohana is the Hawaiian word for "family". At the University of Hawaii, ‘Ohana refers to the the extended UH Community consisting of alumni, former faculty or staff, and former University department affiliates who were assigned a
  36. Protecting Sensitive Information at UH
    The University of Hawai?i (UH) is an extensive and multifaceted organization dedicated to the highest standards of scholarship and service, which requires an open flow of information and communication. Unfortunately, over the last decade, the emergen
  37. Copyright in the Digital Age
    Intellectual property is the lifeblood of a university, and all members of the university community should respect the work of others inside and outside the academy. University of Hawaii Executive Policy E2.210: "Use and Management of Informatio
  38. How to Turn on Google Consumer Apps for Your Google@UH Account
    Open your web browser to https://www.hawaii.edu/google/extra Figure 1. Google@UH Consumer Apps Click the Login button. Login with your UH Username and password, for which you want to turn on Consumer Apps.
  39. UH Account Management and Changes
    You must activate your UH account before you can use your UH Email (Note: This was called an UH Email Account previous to September 2004). After your UH account is activated, your email address is your UH username with @hawaii.edu (e.g. the username
  40. How do I add UH Login to my online service?
    Many online services used at the University of Hawaiʻi rely on UH Login to provide a secure single sign-on (SSO) to allow access to their resources.   The UH Login service facilitates this by handling logins with a consistent process fa
  41. Virtual Server: ITS Customer Backup Policy (non-ITS Backup Solution)
    This is a summary of the ITS Customer Backup Policy if customers choose NOT to have their servers backed up by ITS and have their own backup solution. ITS now requires backups for all Virtual Servers. For customers seeking a backup solution ou
  42. Google@UH Add-on Storage
    Information Technology Services (ITS) has established a program to provide add-on storage for Google@UH (Google Drive, Gmail) for a fee. This add-on storage is in addition to the allotted storage quotas provided to all Google@UH accounts. Active
  43. UH File Drop
    What is UH File Drop? UH File Drop is a service for the UH community for allowing transfer of large files (up to 999MB) to others in UH and/or people unaffiliated with the University. It is recognized that there is a growing need within the
  44. Digitally Signing PDFs using Acrobat DC
    Electronic or digital signing must adhere to University policies, including EP 2.218. Using a Digital ID to sign a PDF What is a Digital ID? A digital ID is like an electronic driver’s license or passport that proves your identity. A digital
  45. Updating WordPress on Hosted Departmental Sites
    Setting Administration over SSL Before starting any updates, the first thing you should do is setup 'Administration Over SSL' for your wordpress site.  This is because if updates are done using http, your authentication information could be tra
  46. Setting up Dreamweaver with secure FTP (sFTP)
    Contents Notes on departmental websites under UH Hosted Website Service Creating a new website profile Managing an existing website profile   Notes on departmental websites under UH Hosted Website Service This
  47. Drupal 6 to Drupal 7 Migration
      If you plan to upgrade, please let us know which site(s) as we provide a new database and login/password. Before migrating, please note the following: 1.  If you are using your own theme, it will not be compatible in Drupal
  48. UH Student Account Information
    Creating Your UH Account You may request your UH Username online from the UH Username Management page by clicking on the "Get a UH Username" button. Your UH Username should be ready within six minutes. Most services, such as MyUH, will be
  49. Google@UH Consumer Apps FAQ
    Under an agreement with Google, the University of Hawaii (UH) offers two types of Google applications through Google@UH: Core applications (Core Apps) and Consumer applications (Consumer Apps). To use the Consumer Apps with your Google@UH account, yo
  50. Moving Mail to hard drive - Mac Mail
    Setup Mac Mail for IMAP To launch Mac Mail, double click on your hard drive, then double click on the Applications folder, then double click on the Mail icon. If this is not the first time you are setting up Mac Mail, go to the &quo
  51. Moving email to local storage - Thunderbird
    This article describes how to move your email from the Google server to your computer's local storage using the Thunderbird email program. You may want to do this from time to time to archive old email, or if you are nearing your email quota. Setup
  52. Where can I find documentation for SAS software?
    Documentation for SAS software is available in many formats including an HTML-based online library, a PDF version and SAS books. For the latest information, go to http://support.sas.com/documentation/onlinedoc/index.html.
  53. Recycling Electronic Devices SECURELY!
    To promote sustainability and conservation of our resources, UH Information Technology Services is coordinating periodic recycling drives for electronic devices for the University of Hawaii System (http://manoa.hawaii.edu/chancellor/sustainability/re
  54. How do I setup email forwarding for multiple addresses in Google@UH Gmail?
    To setup the first email address to forward your incoming Google@UH email: Login to Google@UH Click on the Gear icon located on the upper right-hand corner. Select Mail settings. Click on the Forwarding and POP/IMAP tab Cli
  55. Kuali Financial System (KFS)
    Please refer to the FMO website for more information on the Kuali Financial System (KFS): http://www.fmo.hawaii.edu/financial_systems/index.html
  56. UH and the NASPO ValuePoint contract
    The State Procurement Office (SPO) issued a new SPO Price List Contract No. 24-03 named "NASPO ValuePoint Computer Equipment (Desktops, Laptops, Tablets, Servers, Storage, Including Related Peripherals & Services)". The most current re
  57. UH POLICY: Official Campus Domain Names
    The chancellors of the 10 University of Hawaii campuses decided in 2002 and subsequently reaffirmed standardization of campus domain names as follows:manoa.hawaii.eduhilo.hawaii.eduwestoahu.hawaii.eduhawaii.hawaii.eduhonolulu.hawaii.edukapiola
  58. Sensitive Information Paper Document Disposal
    Sensitive information is defined in UH Policy E2.214 and includes information like social security number, student records, health information, personal financial information, drivers license numbers, etc. If sensitive UH information is disclosed it
  59. DMCA Takedown Procedures at UH
    A Digital Millennium Copyright Act (DMCA) infringement notice (also known as a DMCA takedown notice) is sent to the University when unauthorized copyrighted materials are found by copyright owners and/or their agents.  The takedown notice includ
  60. The UH Identity Management System
    The University of Hawai'i Identity Management System (UHIMS) collects and consolidates information concerning people associated with the University so that UH may better establish and manage a single, permanent identity for each person. This unique i
  61. List Owner's Responsibilities
    A list owner is entrusted with its members’ personal information (email address and name), and this carries certain responsibilities with regards to ensuring privacy and security. You must determine what level of security is most appropriate fo
  62. Malware - What is it and Steps to Protect your Computer
    Malware – What is it and how is it distributed? (Malicious software)   Malware is a generic term used to describe various types of malicious software designed to remotely exploit an electronic device without your knowledge and in most c
  63. UH Computer Anti-Virus and Threat Prevention Information
    UH's license agreement with Trellix (formerly known as McAfee) will end on 9/15. As such, ITS advises that all users with Trellix installed on their personal devices should uninstall Trellix before 9/15.   For personal devices, ITS is rec
  64. UH Manoa Wireless (WiFi) Coverage Map
    Please visit manoa.hawaii.edu/campusmap/wireless.php to view the UH Manoa wireless (WiFi) network coverage map.  
  65. Creating a Custom Search Engine (CSE) / Create a Search Box for Your Department
    Method A:  To create a search that will display the results on the same page, use a Custom Search Engine (CSE). There are many options for a CSE. These instructions will get you started with a basic CSE. Login to http://www.google.
  66. Getting Started with Departmental Pages
    As a UH Department, your staff can have access to the Information Technology Services (ITS) Web servers for putting departmental information online. Getting Space The recommended method for doing this is to have someone in the department who is alr
  67. Student Conduct Code
    The following is a list of Student Conduct Codes for the various campuses within the University of Hawaii system. UH Mānoa: http://studentaffairs.manoa.hawaii.edu/policies/conduct_code/ UH Hilo: http://www.uhh.hawaii.edu/studentaffairs/condu
  68. Laulima: Incomplete course enrollments / Laulima student list does not match the Banner list / Missing Courses
    Faculty: If you find differences between your banner enrollments as displayed in MyUH and laulima enrollments, please click on the "Request Assistance" link at the bottom of every Laulima page to request a sync of your course.  This w
  69. Information Technology Services - Virtual Server Hosting Services
    http://www.hawaii.edu/its/datacenter/services.php?cat=dc   The University of Hawaii Information Technology Services(ITS) data center is located on the first floor of Keller Hall, on the University of Hawaii Manoa campus.
  70. FileZilla for Windows
    Overview FileZilla Client is a fast and reliable cross-platform FTP, FTPS and SFTP client with lots of useful features and an intuitive graphical user interface. For more information, refer to http://www.hawaii.edu/askus/1740 Quick Links
  71. Virtual Server: How to Request and Install an SSL Certificate
    Summary If you are a valid UH ITS VMware Hosted Customer, you are entitled to a 1-year SSL Certificate at no cost. Procedure Information about the InCommon SSL certificate can be found at InCommon Certificate Program. For the free VMware hos
  72. Google Sites and Personal Webpages Policies
    Information Technology Services (ITS) offers the ability for faculty, staff, and students to create personal webpages using Google Sites with their Google@UH account. This article serves to inform our users of the basic policies involved in their cre
  73. UH Staff/Faculty Account Information
    Creating Your UH Account You may request your UH Username online from the UH Username Management page by clicking on the "Get a UH Username!" link. Your UH Username should be ready within six minutes. Most services, such as MyUH, will be a
  74. UH Affiliate Account Information
    Creating Your UH Account Before you can get your UH Username from the online request system, ITS requires a memo from your sponsoring UH department or office on departmental letterhead identifying you and officially requesting that you have access t
  75. As a parent or guardian how do I pay the tuition for my son/daughter online?
    Parents and guardians who have been set up as an Authorized User may logon to: https://epay.hawaii.edu/C24372_tsa/web/login.jsp with their email address and password. Information about being setup as an Authorized User can be found on
  76. ITS Template Guide
    1. Save the template that you want to use from the index page onto your computer For Macs: go to “File” and then to “Download Linked File.” For Windows: right click and go to “Save Target As.” Imm
  77. Why is our LISTSERV list not publicly listed?
    To display your list on the main page, you will need to change the "Confidential" setting. From the home page, click on "Log In" in the top-right corner and sign in using your email address and LISTSERV password.
  78. Avoiding Phishing Voice and Emails Scams
     Here are some tips to help you avoid being a victim of phone and email phishing scams: UH will NEVER ask for your credentials, including password verification, via an UNSOLICITED email or phone call.  Any UNSOLICITED email
  79. Open Source Software Alternatives
    This is a brief list of open source software alternatives for paid consumer software suites and applications. The information is provided for convenience and does not implicitly or explicitly constitute an endorsement or recommendation for any of the
  80. ITS Data Backup Policy
    The following information is provided to help users of Information Technology Services (ITS) systems understand the nature of the ITS backup procedures and the availability of information beyond the date on which it is deleted by the users. ITS back
  81. UH POLICY: Non-EDU Domain Names on UH Network
    University of Hawaii units are expected to use a hawaii.edu domain name for all services provided by the University.  This makes it clear that the University is providing the resources to support the service.  Non-university activities shou
  82. IT POLICY: UH System Level Website Domain Names
    UH system level units and programs as well as multi-campus programs and initiatives may request a system level URL. All UH System URL requests will be categorized within a logical site structure, be it organizational (unit, department, office) or th
  83. Approval letter template for requesting the use of a non-hawaii.edu domain name on the UH network
    <insert campus/division logo here> <date> TO:        <name>            <Chancellor | Vice President> FROM:    
  84. IT POLICY: UH System Level Domain Names
    UH system level units and programs as well as multi-campus programs and initiatives may request a system level domain name in the form: program.hawaii.edu All other units, programs and initiatives must create their subdomain in their respective c
  85. UH Device Registration Program
    Annual Device Registration Requirements All servers and networked devices (firewalls, VPN gateways, routers, etc.) operating on the University of Hawaiʻi network must be: Reported in the Device Registration database Continually scan
  86. Web Hosting and Publishing
    Welcome to the Web Publishing page. You can create a personal homepage or if you represent an official university entity, you can request Web space on our server for a departmental Web page. Follow the resources below to get started or to enhance yo
  87. Safari Information (Mac)
    General Information "The best browser for your Mac is the one that comes with your Mac. Safari is faster and more energy efficient than other browsers, so sites are more responsive and your notebook battery lasts longer between charges. Built-i
  88. Data Center: Cabinet Technical Specifications
        ITC Data Center Type of Racks • Chatsworth Terra-Frame
  89. Windows OS Information
    ITS Supported Version Windows 11 Pro If you have a Windows 10 computer and your system meets the minimum specifications, download Windows 11 at https://www.microsoft.com/software-download/windows11 If you do not qualify for the free Window
  90. eduroam for Android
    eduroam in a Nutshell eduroam is the name for an international community of university and college institutions with an agreement to share network resources with all members as they travel. What this means is that individuals from participating scho
  91. eduroam for iPhone/iPad iOS Devices
    eduroam in a Nutshell eduroam is the name for an international community of university and college institutions with an agreement to share network resources with all members as they travel. What this means is that individuals from participating scho
  92. eduroam for Windows and macOS
    What is eduroam? eduroam is the name for an international community of university and college institutions with an agreement to share network resources with all members as they travel. What this means is that individuals from participating schools w