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Zensho

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Zensho Holdings Co., Ltd.
Native name
株式会社ゼンショーホールディングス
Kabushiki-gaisha Zenshō Hōrudingusu
TypePublic KK
TYO: 7550
IndustryRestaurant chains
Founded1982; 44 years ago (1982)
HeadquartersKonan,
Minato, Tokyo
,
Japan
Websitewww.zensho.co.jp

Zensho Holdings (株式会社ゼンショーホールディングス, Kabushiki-gaisha Zenshō Hōrudingusu) is a Japanese holding company which owns several restaurant chains in Japan. The largest is Sukiya serving gyūdon, rice bowls with beef.[1]

Restaurant chains

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Exterior of a Sukiya restaurant.

The brands owned or licensed by Zensho include:

Gyūdon:

Family restaurants:

Fast food:

Yakiniku:

Snowfox Group:[2]

Other:

  • Chicago Pizza, Chicago Delita

Formerly owned chains

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  • Wendy's Japan (all outlets closed December 2009)[3]

Controversies

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Unpaid labor cases

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Zensho arranges franchises with an employee as a manager and part-time workers as staff. (internally referred to as 'crew') However, several Sukiya resturaunts have been revealed to be managed by contract workers instead of full-time employees, a position that affords fewer protections and benefits.[4][5]

In May 2006 a Shibuya Sukiya part-time worker alleged that Zensho refused to pay them for accrued overtime hours. After the issue was covered in parliament by MP Akira Koike Zensho withdrew the worker's dismissal and in December 2006 announced age increases for late shifts. However, Zensho did not respond to previous allegations of unpaid overtime labor or offer compensation.[6][7]

On November 2007 3 Sukiya workers in Sendai city Izumi-ku lodged a complaint to the Labour Standards Inspection Office alledging 170,000 yen in unpaid overtime wages. After Zensho declined to negotiate in November 2006 the Shuto Seinen Union formed the "Sukiya Union."[8][9] In 2009 Zensho accused one of the 3 workers in the suit for theft/fraud through "eating 5 bowls of rice without authorization at work and falsely claiming overtime." The accused stated that the allegations were "an act of intimidation and retaliation against the unpaid overtime pay trial.[10] The case was elevated to the Tokyo District Court[11] and was settled on December 21 2012. Zensho promised to "Apologize the dishonest attitude so far and respond to collective bargaining, pay the plaintiff and the labor union for the settlement fee, and do not treat the plaintiffs unfavorably because the plaintiff is a member of a labor union."[12]

Robberies

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A string of robberies in 2008 brought Sukiya to the top of industry percentages for crime.[13] At its peak in 2011 Sukiya stores consisted of 90% of gyudon resturaunt robberies.[14] So-called robbery manuals were also circulated online, attracting media scrutiny.[15][16] In an unusual move the National Police Agency and Aichi police department ordered Zensho to implement anti-crime measures such as emergency beacons at their franchises in 2010. Zensho alleged that sufficient measures were already taken,[17] but in a follow-up June 2011 National Police Agency investigation the majority of stores had no implemented changes.[18][19]

In response the National Police Agency Community Safety Bureau sent court orders for Zensho to make sufficient anti-crime measures on October 13 2011.[14] In response Zensho pledged to eliminate stores staffed by one employee during late hours on March 2012. By December 2011 store managers were issued with emergency beacons hung around the neck.[20]

Single-employee staffing

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In March 2014 a string of Sukiya stores were reported to be temporarily closed owing to a staffing shortage and the February release of a labor-intensive dish, the beef hotpot teishoku.[21][22][23] Many stores had been reliant on single-employee staffing during late hours, with a single worker cooking, working the register, and cleaning. Zensho pledged changes but single-employee staffing was eliminated only after the death of a Nagoya city Sukiya worker in January 2022.[24][25]

Food poisoning

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A 3-year old girl died in a food poisoning case after consuming potato salad from Delishasu, a store run by Densho subsidiary Fresh Corporation.[26][27]

References

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  1. ↑ Matsutani, Minoru (25 January 2011). "Family restaurants falling from flavor". Japan Times. p. 3.
  2. ↑ Japanese foodservice firm Zensho acquires US sushi specialist Snowfox Group
  3. ↑ Kachi, Hiroyki (11 December 2009). "Wendy's Exits Japan Amid Stiff Competition". The Wall Street Journal.
  4. ↑ "キャリアステップについて". すき家. July 2021. Archived from the original on 2017-08-31. Retrieved 2021-07-28.
  5. ↑ "個人請負という名の過酷な"偽装雇用"". 週刊東洋経済. 2008-02-14. p. 1. Retrieved 2021-07-28.
  6. ↑ 崎山, 勝功 (2007-05-25). "「残業代払え」と労組、大手牛丼チェーンの「すき家」に対し". livedoor ニュース. PJニュース. Archived from the original on 2009-04-21. Retrieved 2021-07-28.
  7. ↑ "残業代払ってよ 青年 牛丼「すき家」前で訴え". しんぶん赤旗. 2007-09-03. Retrieved 2021-07-28.
  8. ↑ "すき家は残業代払え 仙台労基署　店員が是正申告". しんぶん赤旗. 2007-11-03. Retrieved 2021-07-28.
  9. ↑ "すき家で働くみなさんへ". 首都圏青年ユニオン. Retrieved 2021-07-28.
  10. ↑ "会社告訴の店員を逆告訴　「すき家」運営のゼンショー". 47NEWS. 共同通信. 2009-04-16. Archived from the original on 2015-07-17. Retrieved 2021-07-28.
  11. ↑ 市川, 明代 (2010-12-13). "すき家：団交拒否で東京地裁に提訴". 毎日新聞. Archived from the original on 2010-12-16. Retrieved 2021-07-28.
  12. ↑ "すき家　団交拒否謝罪 首都圏青年ユニオンと全面和解 労組　"労働条件改善へ道"". しんぶん赤旗. 2012-12-26. Retrieved 2021-07-28.
  13. ↑ "すき家"試練"の強盗対策 コスト増で牛丼戦争に異常アリ?". MSN産経ニュース. 2011-10-29. p. 2. Archived from the original on 2016-03-28. Retrieved 2011-10-30.
  14. 1 2 "牛丼店強盗、9割が「すき家」＝レジ1台に現金集約など－警察庁が防犯体制強化要請". 時事通信. 2011-10-13.[dead link]
  15. ↑ "すき家にナイフ強盗、店員1人を狙い3回目". 読売新聞. 2010-08-24. Archived from the original on 2010-08-28. Retrieved 2015-08-16.
  16. ↑ "牛丼「すき家」に強盗1日4件！ネット上に「マニュアル」流布か". スポーツ報知. 2011-03-01. Archived from the original on 2011-03-04. Retrieved 2011-03-09.
  17. ↑ "レジに問題？強盗被害止まらない「すき家」に秘策あり". MSN産経ニュース. 2011-02-17. p. 2. Archived from the original on 2016-03-29. Retrieved 2011-03-09.
  18. ↑ "すき家に強盗多発…警察は10回も改善要請". 読売新聞. 2010-12-30. Archived from the original on 2010-12-31.
  19. ↑ "牛丼店強盗9割がすき家 警察庁が改善要請". 日テレNEWS24. 2011-10-13. Retrieved 2021-07-28.
  20. ↑ "無線機付きペンダントでSOS!!　すき家が新手の防犯対策". MSN産経ニュース. 2011-12-15. Archived from the original on 2012-08-19. Retrieved 2021-07-28.
  21. ↑ "牛丼「すき家」店舗が次々と『人手不足閉店』　新メニュー「鍋定食」に従業員が憤慨？　ネットに「やってられん！」の声". J-CASTニュース. 2014-03-20. Retrieved 2021-07-28.
  22. ↑ "すき家閉店続出 人員不足のため、18時に閉めます1人勤務、新メニューで過重負担青年ユニオンが指摘「賃上げ・増員を」". しんぶん赤旗. 2014-03-28. Retrieved 2014-04-01.
  23. ↑ "『すき家「鍋の乱」で大量閉店の真相　バイトが明かす衝撃の勤務実態』". 日経ビジネス. 2014-05-19. pp. 1–2. Archived from the original on 2016-03-14. Retrieved 2017-07-29.
  24. ↑ "すき家に関する報道について". 株式会社すき家. 2022-06-01. Retrieved 2022-06-03.
  25. ↑ "すき家、ワンオペ従業員の女性が死亡 早朝の業務、複数人体制へ". 毎日新聞. 2022-06-02. Retrieved 2022-06-03.
  26. ↑ "総菜食べた子供が死亡　9人感染の系列店で購入". 毎日新聞. 2017-09-13. Retrieved 2021-07-28.
  27. ↑ "このたびのO-157の広域感染について" (Press release). 株式会社ゼンショーホールディングス. 2017-09-26. Retrieved 2021-07-28.
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