Williams - WPMU DEV Support's Replies

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Viewing 15 replies - 1 through 15 (of 1,047 total)

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Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Undefined error after disabling emails

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

1 day, 8 hours ago

Hi @clairewerk ,

I hope you’re doing well.

Nebu was able to replicate it on your site, but I understand that you’re not able to replicate it anymore after using SMTP. Could you please confirm this?

but I guess the undefined error is still present.

Do you mean on your site?

Please note that the issue, as mentioned by Patrick, seems more related to the server configuration expecting a SMTP.

I hope this helps.
Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Defender Security - Malware Scanner, Login Security & Firewall] Azure Front Door IP address detection doesn’t work

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

1 day, 8 hours ago

Hi @a0leh ,

I hope you’re doing well.

Could you reach out to Azure support so they can confirm the full IP list? In most of the cases for proxy services like this, more than 1 is needed.

Also, when you mention the Real IP detected, you mean the “Detected IP(s)” section of the settings, correct?

I hope to hear back from you soon.
Best regards,
Williams Valerio

Forum: Fixing WordPress
In reply to: HTML rendering=>Ampersand in Titles Issue

Williams – WPMU DEV Support
(@wpmudevsupport3)

1 day, 9 hours ago

Hi @gnosis_wordpress ,

I hope you’re doing well.

I’ve tested in a test lab, but the & works properly without major changes on tiutle for pages and posts.

Are you using any specific theme/page builder?

Also, could you confirm if you’re using utf8 as the encoding for your site? And is WordPress updated?

I hope to hear back from you soon.
Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] HTML field cannot be inserted in Forminator form builder

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

1 day, 9 hours ago

Hi @vistasalsurconsultores ,

I hope you’re doing well.

When editing the form (ID 242), we select the HTML field and click “Insert Fields”. However, the field selection window remains open, and the HTML field is not added to the form.

The field selection window remains open even after clicking on “Insert Fields”? https://snipboard.io/WLHtzU.jpg

Regarding your questions:

What might prevent the HTML field from being inserted?
How can we diagnose this issue safely without rebuilding the form?

If it’s not being added after clicking on Insert Fields, there could be a conflict. Could you confirm that you have only Forminator enabled? Also, what PHP version are you using on your site?

Could you please also share a screen recording of the issue? You can use a service like Google Drive to share the recording with us but please set the share link to public so we can access it.

Also, could you confirm if this happens with other fields?

Is there a recommended alternative, such as the Section field, that supports formatted privacy information and a clickable link?

There is a consent field that you could try: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#consent-field

I hope to hear back from you soon.
Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Submission Form Not Sending Approved User Email

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

1 week, 1 day ago

Hi @rosterdotcom ,

I hope you’re doing well.

That email is the WordPress default, which is why you can’t edit it in Forminator.

You can use a plugin like https://wordpress.org/plugins/bnfw/ to edit its content.

I hope this helps.
Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Choose File text on the upload button

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

1 week, 1 day ago

Hi @newmediologo ,

I hope you’re doing well.

I’ve tried this on my test lab but it seems to be working properly, could you confirm that you have Formiantor updated?

Also, if yes, could you please export the form with the field set to required and share it with us?

You an use a service like pastebin to share the form, and you can check how to export the form here: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

You can duplicate the form and remove any sensitive info if needed.

I hope to hear back from you soon.
Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Stripe Webhook Blocked Warning Despite Active Test Webhook

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

1 week, 1 day ago

Hi @bereanbibletraining ,

I hope you’re doing well.

Please note that when the issue is a block like this, usually the issue is not related to the plugin but to the hosting or the proxy blocking the connection.

To confirm the connection issue and the endpoint as well, could you please install this plugin? https://wordpress.com/plugins/log-http-requests

Then, please replicate the issue and confirm if it shows a 403 or if it doesn’t log anything which could mean that Cloudflare is blocking the requests.

Please let us know how it goes.

I hope to hear back from you soon.
Best regards,
Williams Valerio

Forum: Fixing WordPress
In reply to: Subscription platform recommendation for plugin sales

Williams – WPMU DEV Support
(@wpmudevsupport3)

1 week, 1 day ago

Hi @oliverm ,

I hope you’re doing well.

Usually, as Sinip mentioned, it depends mostly on how you will be selling your plugin, for example, offer pro options if a subscription is active or just offer updates/support with the subscription.

If you only want to offer updates/support with the subscription, any of these plugins might work, but if you want the plugin to only work when the subscription is active, then you might need to integrate an API that checks your DB/server/site to confirm if subscription is active and deactivate certain functions, for example if finished/cancelled.

If I’m right, a service like Freemius might help – https://freemius.com/help/documentation/wordpress-sdk/

I hope this helps.
Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] User Submissions On User Side

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

1 week, 1 day ago

Hi @rosterdotcom ,

I hope you’re doing well.

I’m afraid this is not possible but there is an integration with another plugin that might help you – https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#wpdatatables

Please note that while we suggest it, it’s mainly maintained by the WP Data Tables developers.

I hope this helps.
Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] user registration is not working

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

1 week, 1 day ago

Hi @gidantrip ,

I hope you’re doing well.

Could you confirm how you’re creating this form? Please note that you need to use the Register user template to be able to use the user registration function from Forminator: https://snipboard.io/btojGf.jpg

Here is also more info: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#registration-and-login-forms

I hope to hear back from you soon.
Best regards,
Williams Valerio

Forum: Reviews
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Prima plug-in

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

1 week, 1 day ago

Hi @liesbaeten ,

I hope you’re doing well, and thanks for taking the time to rate and write a review for Forminator. We really appreciate it 🙂

Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Forminator 1.58.2, personality quiz not emailing results

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

3 weeks, 1 day ago

Hi @peterscrufari ,

I hope you’re doing well.

Could you please export the Quix and share it with us? We’ll try to check it further and replicate the issue.

If there is any sensitive info, you can duplicate the Quiz, remove the info from the duplicated Quiz and export it to share it with us.

You can see more info about how to export the Quiz here: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

You can use a service like Pastebin to share it with me.

I hope to hear back from you soon.
Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Google Sheets integration writes literal text submission_id instead of the entry

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

3 weeks, 1 day ago

Hi @jerickp ,

I hope you’re doing well, and I’m sorry to see that you’re facing this issue.

This has already been reported, and a fix is planned for 1.58.3 if everything goes well.

Please note that I can’t provide an ETA as it depends on many factors but you can check our roadmap where we publish info when available of our future releases: https://wpmudev.com/roadmap/

Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Redirect Users After Logout

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

3 weeks, 1 day ago

Hi @boabo ,

I hope you’re doing well.

While Forminator has a login form, it doesn’t include a logout option; WordPress handles logout.

A plugin like this one might help: https://wordpress.org/plugins/wp-logout-redirect/

But note that it’s recommended to create a backup before installing new plugins.
Best regards,
Williams Valerio

Forum: Plugins
In reply to: [Forminator Forms – Contact Form, Payment Form & Custom Form Builder] Pending submissions for forms with stripe payments

Plugin Support Williams – WPMU DEV Support
(@wpmudevsupport3)

3 weeks, 1 day ago

Hi @bgarraudhatched ,

I hope you’re doing well.

Could you please share the form export with us? If it contains sensitive data, please duplicate the form, remove the sensitive data, and export the duplicated form.

You can check how to export the form here: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

You can use a service like Pastebin to share the export with us.

We’ll try to replicate the issue.
I hope to hear back from you soon.
Best regards,
Williams Valerio

Viewing 15 replies - 1 through 15 (of 1,047 total)

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