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Important
Teams Phone Agent is now generally available.
Book a Teams Phone Agent Discovery Session to learn what Teams Phone Agent does, how it fits your organization, and how to plan your deployment. We can also help you work through setup and configuration questions. Teams Phone Agent Discovery Sessions
We want your feedback
Help us improve Teams Phone Agent. Share your feedback on our planning and setup documentation, the Teams admin center experience, Teams Phone Agent features, or tell us about features and improvements you’d like to see.
Caution
Daylight Savings Time changes – Manual changes to Teams Phone Agent time zones required by some customers.
On November 1, 2026, Daylight Savings Time will end in North America.
In Canada, the provinces of Alberta and British Columbia will remain on Daylight Savings Time and will not move the clocks back one hour.
Customers with Teams Phone Agent time zone configurations that reference (UTC-7:00) Mountain Time (US & Canada) or (UTC-8:00) Pacific Time (US & Canada) must be updated as follows:
Alberta: Permanently moves to UTC-6:00.
- Change the Teams Phone Agent time zone selection from (UTC-7:00) Mountain Time (US & Canada) to (UTC-6:00) Saskatchewan.
British Columbia: Permanently moves to UTC-7:00.
- Change the Teams Phone Agent time zone selection from (UTC-8:00) Pacific Time (US & Canada) to (UTC-7:00) Arizona.
This article is for IT pros and Teams administrators who want to create Agents and Queues for use with Teams Phone Agent.
Planning and licensing review
Planning
Licensing
- Auto Attendant and Call Queue
- Teams Phone Agent
- To use Microsoft Copilot Studio with Teams Phone Agent, you need the following licenses and access:
- Copilot Studio tenant license: These entitlements are needed to run agents and publish them to a channel.
- Copilot Studio user license: Required for creating and using Copilot Studio applications.
- Tenant access to the Copilot Studio and Teams Phone Agent integration preview: This feature is gated. Your tenant must be explicitly enabled by Microsoft support before the Teams Phone channel option appears in your environment.
Known issues
None.
What's new in Teams Phone Agent (last six months)
- October 14, 2026
- Teams Phone Agent now supports 42 voices, including 33 new ones.
- September 30, 2026
- Teams Phone Agent is now generally available to all customers.
- Appointments integration with Microsoft Bookings can be configured in Teams admin center.
- Automatic Recording for Teams Phone Agent can be configured in Teams admin center.
- Maximum call length with configurable disconnect message can be configured in Teams admin center.
- Question and Answers URLs are refreshed daily.
- September 29, 2026
- Historical reporting for Teams Phone Agent updated.
- September 1, 2026
- Appointments integration with Microsoft Bookings can be configured via PowerShell.
- August 31, 2026
- AI disclaimer can be configured in Teams admin center.
- Maximum call length can be configured in Teams admin center.
- August 17, 2026
- Automatic Recording for Teams Phone Agent can be configured via PowerShell.
- August 12, 2026
- Spam detection can be configured via PowerShell.
- AI disclaimer customization can be configured via PowerShell.
- Maximum call length can be configured in PowerShell.
- July 20, 2026
- Historical reporting for Teams Phone Agent is now available.
- June 15, 2026
- Entered Frontier Public Preview
Microsoft Copilot Studio voice agent setup and configuration
For detailed steps on how to create a Microsoft Copilot Studio voice agent, see Integrate voice agents with Teams Phone.
Teams admin center setup and configuration
To view Agents and Queues in the Teams admin center:
- Expand Voice.
- Select Templates and resources.
- Select Agents and Queues.
The Microsoft Copilot Studio voice agent you created appears here.
