Returns Hassle-free service
We appreciate that plans change. If you're unhappy with your purchase, we are more than happy to arrange the return of your products in line with our terms and conditions
Return information
Should you wish to make a return for any reason we are happy to help. Please action your request within 30 days of the delivery receipt.
How to make a return
- Ensure the items are unused with their original packaging.
- From your account log on area, select the order you want to return and complete the online form here.
- Email us at contactus@cromwell.co.uk putting RETURNS REQUEST into the subject header or by calling us on 0800 338 877.
- Provide a reason for the return (e.g. ordered in error, wrong part delivered) together with your order number, name, and delivery address and whether you would like a refund or replacement.
- Please send photos of any damage
Emails will be answered within 24 hours.
Once we have all the above information
One of our service team will review and within 48 hours provide you via email with a returns number and instructions on next steps (or contact you for further information should a return not be authorised).
Credit will be issued as soon as the returned goods are processed.
Make a returnUseful information
Clothing and footwear - For incorrect sizes, we will refund the product and you can place a new order for the correct size.
Spare parts - as we do not hold spare parts, we would refund the product that is damaged or missing a component for you and replace the whole product.
Where there is a manufacturer query, we will work with you on a satisfactory response from the original manufacturer as appropriate.
Our office hours are Monday - Friday 7am - 7pm.Requests received outside of these hours will be processed the next business day.
Make a return
Contact us now to make a return within 14 days of delivery. We’re here to help.
Start now
Track an order
From purchase to delivery, check the status of your order from the shipment area in your account.
My account
Speak to us
For any questions regarding delivery or returns, contact our local support team now.
Contact us 